FREQUENTLY ASKED QUESTIONS
What materials do you use?
All our pieces are crafted from 14k solid gold and adorned with lab-grown gemstones for sustainable luxury.
Do you offer custom or personalized pieces?
Yes! We love creating special pieces. Please contact us for custom inquiries.
How should I care for my jewelry?
To keep your jewelry shining, avoid chemicals, store separately, and gently clean with a soft cloth.
How long does it take to ship my order?
Orders typically ship within 1–3 business days. You'll receive tracking information once shipped.
Do you ship internationally?
Yes, we offer international shipping. Delivery times and fees vary by destination.
What is your return policy?
We accept returns within 14 days of delivery for unworn items. Please see our full Return Policy for details.
Can I track my order?
Absolutely! Once your order ships, you will receive a tracking number via email.
Is gift packaging available?
Yes! Every order comes beautifully packaged, perfect for gifting. No additional charge.
Questions? We're Family!
At Mayasa Jewels, every piece is crafted with love — and every customer becomes a part of our story.
If you have any questions, Contact Us— we'd be delighted to assist you!